![]() ![]() So my over all experience here was horrible. In the drive threw we order LARGE cups of ice cream n when got to window they gave the smallest bowel of ice cream I've seen in my life. Didn't realize till we were home half order wasn't even in there n the rest wasn't the way we order it. They gave no receipt to be able to call back up there n take care of our missing items. Why argue with a customer over their order? Either way this store needs a better “assistant manager” that doesn’t argue with customers over their order and try to make it seem like they are in the wrong.įood was missing from order. I was really just perplexed that I was being told that I was wrong and I ordered a “club sub,” when I never said the name of the sub and only said number 9 (which is a club supreme by the way). It just seems very ridiculous to me that I was offered no compensation for a sub I didn’t even want. I was told I would have to bring the sub back, which I couldn’t do because I was at work now and my break was over. After telling me that I ordered something different and he definitely knew that, he refused to refund me anything. He happened to be the one that took my order. I called back and the “assistant manager” answered. ![]() I also should add I don’t eat ham, so I would not have ordered this sub. I order the same thing every time, a number 9, I don’t even say the name of the sub. My issue is that once I got back to work I opened my sub and it was incorrect. After I politely asked if he was making my sub, he said he had forgot and he’d make it right then. After ordering with my boyfriend, who ordered a hot sub, the man forgot to make my sub. ![]() I went on my break, like I normally do, and they were very busy. I love jersey mikes but I will not be returning to this location. I really love those Big Double Burger Trays. Meanwhile, I'll take a break from this place for a while. Perhaps, someone will see this and will make some adjustments or something. And I've never had an experience like this at this particular restaurant. Again, I buy from this place every other day. Seemed to me like she didn't want to be there or maybe she was in a rush. I could hear her loud voice saying come on come on. The girl started making smart remarks and waving at me to move on. Didn't even close the lids properly and my soda was spilling so I took my time to close them up properly. She realized she forgot my drinks and again slammed the window after she handed them to me. The African American girl at the window slammed the window shut and said "bye". I've had some good and some decent experiences. I buy from this particular restaurant almost every other day. I try to be very understanding of people. I'm not an individual to leave bad reviews. Can't say that about many sit down places these days! It is very easy to get a filling and tasty meal here for two, drinks included, for less than $20 without it *feeling* like typical McDs-tier fast food. It's a little bit irksome that they still ask for a tip at checkout, considering that there's no waiter or waitress service, but I chalked that up to being a relic of "the before times" than anything else. ![]() Be aware that the entire restaurant has shifted to fully counter service at this point, to the end of a notification posted at the registers reminding people to throw out their own garbage and not to leave it on the table. The burgers were very well seasoned, and my chili 5-way was excellent as well. We had probably the best meal we've ever had at a S&S today, very well prepared and quick (less than 10 minutes of wait time). While steak and shake has a chain still has a lot of waiting times and quality control issues to tackle, I am going to say that, at least for my impressions of this visit, I would recommend this location for a place to grab a bite to eat. A lot of restaurants have struggled to find their footing in the pandemic, striking some balance of physical safety buffers versus dining experience to varying degrees of success. ![]()
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